At Sinclair & Rush, we have been focusing a lot of time and effort on our Trust Pilot Review page. We know how important it is to have consistent, honest reviews of our service when it comes to building a credible, and reliable brand. As a business, delivering a 5-star service consistently is vital. This 5 Star Service is taught from the top down, with all of our new recruits watching our Explainer Video delivered by Ellie in Marketing. ( see customer version of video attached )
5 Star Service is not about being perfect as this would not be realistic. What we pledge to you, our customer, is that any issues that may arise are dealt with efficiently and properly, ensuring accountability where needed. We want you to know that we are your dedicated Manufacturers of plastic, rubber and foam components through the good and bad. We have a committed Sales and Customer Service team who always put the customer first. They genuinely care, and communicating with you transparently about your orders including delivery updates or lead times, for example, is paramount.
Our 5 Stars stand for:
- CLARITY
- COMMUNICATION
- RESPONSIBILITY
- PROACTIVITY
- SYNERGY
We have spent time working out what our 5 stars truly mean and what our promise is to you.
We don't just claim to deliver on the above, this is backed up and supported by our 716 Trust Pilot Reviews and 5 STAR RATING! Every review you leave us is replied to personally, addressed to that person, with thought having gone into the reply (no robots here!). We are so grateful that you take the time to leave a review so a reply is essential on our part. What you have said about us shows we are communicating effectively, and delivering on our promises but if something has gone wrong, we have taken responsibility and rectified the issue with no fuss! Just have a read of our review page to see for yourself...
Our next goal is to reach 1000 reviews, so please, if you have had an experience with us at Sinclair & Rush, positive or negative, let us know by leaving us an honest review. Critiquing is a big part of any business succeeding long-term and moving forward.
https://uk.trustpilot.com/evaluate/www.sinclair-rush.co.uk
Lastly, before we let you go...check out the below reel of some of our favourite reviews recently. Knowing that we are delivering on our 5 Star Service promise and that our customers are happy, means we can rest easy. Thank you for reading.
